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Shipping
The security of your purchases, the need to track your packages and the importance of keeping shipping cost to a minimum is important to us so with that in mind we have selected shipping options that do all three. Because of this we are offering registered post only to all our customers outside of Ireland and if the weight of the order goes over 2kg we will split the order and post it in separate packets to save you money. The cost of a Courier service is prohibitive at the moment and as a result we are not in a position to offer this as a shipping option to any of our customers. The following is a guide to the postal services we will be using.
Service |
Ireland |
Outside Ireland |
Delivery Times |
Insurance |
Trace & Track |
Signature on Delivery |
Standard Post |
Yes |
No |
Next Day ROI |
No |
* See Details Below |
No |
Registered Post |
Yes |
Yes |
International times vary according to destination |
** See Details Below |
Yes |
Yes |
Express Post |
Yes |
No |
Next Working Day ROI Only |
*** See Details Below |
Yes |
Yes |
* Parcel Post ROI only
** Compensation up to : €320.00 in ROI and UK, €150.00 in Europe, €100.00 for Parcels and €35.00 for letters/packages outside Europe based on declared value at time of posting
*** Compensation up to €350.00 in ROI based on declared value at time of posting
Ireland & Northern Ireland |
Standard |
Registered |
Express |
| Weight not over |
| 50g |
€2.00 |
€4.50 |
€5.00 |
| 100g |
€2.00 |
€4.50 |
€5.00 |
| 250g |
€2.50 |
€5.00 |
€6.50 |
| 500g |
€3.50 |
€6.00 |
€7.50 |
| 1kg |
€5.50 |
€8.50 |
€10.50 |
| 1.5kg |
€7.00 |
€10.50 |
€13.00 |
| 2kg * |
€7.00 |
€10.50 |
€13.00 |
| 2.5kg * |
€8.00 |
€11.50 |
€14.00 |
| 3kg * |
€9.00 |
€12.50 |
€15.00 |
| 3.5kg * |
€10.00 |
€13.50 |
€16.00 |
| 4kg * |
€11.00 |
€14.50 |
€17.00 |
| 4.5kg * |
€12.00 |
€15.50 |
€18.00 |
| 5kg * |
€13.00 |
€16.50 |
€19.00 |
| Each additional 1kg (max. 20kg) * |
€1.00 |
€1.00 |
€1.00 |
* Parcel Post ROI only
Great Britain & Europe |
Registered |
| Weight not over |
|
| 50g |
€6.50 |
| 100g |
€6.50 |
| 250g |
€7.25 |
| 500g |
€8.50 |
| 1kg |
€11.00 |
| 1.5kg |
€14.00 |
| 2kg |
€14.00 |
Packets over 2kg will be split in order to help reduce the cost of postage to our customers.
Rest of the World |
Registered |
| Weight not over |
|
| 50g |
€6.50 |
| 100g |
€6.50 |
| 250g |
€7.25 |
| 500g |
€8.50 |
| 1kg |
€14.00 |
| 1.5kg |
€20.00 |
| 2kg |
€20.00 |
Packets over 2kg will be split in order to help reduce the cost of postage to our customers.
Returns
Damaged Goods – If the goods arrive damaged, please contact us immediately at caroline@taepottillies.com to let us know and then return the goods to us. We will replace the damaged goods and refund you the cost of returning the damaged goods to us.
Unhappy with your purchase! - If you are not satisfied with your purchase we will offer you an exchange or a refund if you return the goods in the original condition within 14 days and there will be a restocking charge of 10% of the purchase cost of the item returned. The customer will incur the postage fees and the safe return of the goods is also the responsibility of the customer. The post office will give you a “Certificate of Posting” if you request it. The certificate includes the name and address of the intended recipient, a description of the goods being sent and it is signed, dated and stamped by personnel at the Post Office, this is your proof of posting. A copy of this certificate will be requested in the event that a packet/parcel goes missing en-route to us so we strongly recommend that you obtain a certificate of posting prior to posting any returns. There is no charge for the certificate and will give you some protection in the event that the package/parcel does not reach us.
Refunds - If a refund is necessary, it will be done through whatever method payment was received. (e.g. if your payment was made using a credit card through PayPal the refund will be paid back to your credit card through PayPal.
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